Company: Cloverleaf Care
Location: Remote (Pan-Kenya)
Type: Full-time | Night Shift (6:30PM – 3:30AM EAT, Monday to Friday)
Industry: Healthcare Services
Level: Mid-level (3+ years experience)
About the Role
Cloverleaf Care, a fast-growing healthcare services provider based in the U.S., is seeking an experienced Customer Service Representative to join its remote operations team in Kenya. This position is 100% remote and follows U.S. day shift hours, requiring work during East Africa’s evening and night hours.
You will play a critical role in scheduling and staffing healthcare shifts, providing outstanding service to U.S.-based clients and caregivers, and supporting HR and operations functions. This role demands exceptional communication, organization, and multitasking skills.
Key Responsibilities
- Coordinate daily schedules and assign healthcare workers to client shifts.
- Manage caregiver screening and hiring processes.
- Maintain strong relationships with field staff and promote caregiver retention.
- Handle phone-based customer service for U.S. clients.
- Prepare staffing reports and support payroll processing.
- Assist in HR-related tasks for healthcare workers.
- Use digital tools and platforms to manage service delivery and documentation.
Requirements
- 3+ years in a customer service role, preferably in a remote or U.S./UK-based context.
- Fluency in spoken and written English is mandatory.
- Proficiency in Google Workspace/MS Office tools and web-based applications.
- A dedicated, distraction-free home office with high-speed internet.
- HD-quality webcam and clear audio headset for video interviews and client interaction.
- Self-driven and organized with strong time management and problem-solving abilities.
- Clear and professional phone manner.
Working Hours
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6:30PM – 3:30AM EAT, Monday through Friday (aligning with U.S. working hours).
What You Get
- Competitive salary.
- Permanent work-from-home setup.
- Career advancement opportunities in a structured and professional U.S. organization.
- Training and personal development support.
- Positive work culture with regular recognition and employee appreciation.
How to Apply
- Submit your resume and cover letter via the “Apply to Position” button on the company’s career page.
- You will receive a follow-up email with a required step (a questionnaire) to proceed with the application process.
- Do not reapply, call, or email the company directly—follow instructions through the Breezy HR system only.
- Check your spam folder and whitelist any emails from cloverleaf-care.breezy-mail.com to ensure you don’t miss communication.
This is a great opportunity for customer service professionals in Kenya looking to grow with a U.S.-based healthcare company in a dynamic and supportive environment. If you meet the qualifications and are ready to embrace a remote work lifestyle, apply now
